Welcome Family Choice Medical Group providers to the connect platform
Please read this welcome letter.
LOGIN
To log into connect please navigate to https://connect.familychoiceportal.com
Registration
If you DO NOT have a CONNECT Provider Portal account, click here to REGISTER. Please use your Registration Code
in order to expedite access to eligibility, referral and claims information. The registration
code was sent to your mailing address and/or fax – if you cannot locate, please contact our
Technical Support.
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Upon registration you will be asked to create your login credentials and validate your email
address. Once your email is validated you will receive a confirmation email shortly after
and we will start to configure your account.
TIP: To save you time, we recommend that provider practice
managers/administrators register first – and starting next week they will be able to add
additional users without the need for their staff to go through the registration process.
However, everyone can register at this time if they want to.
- The portal will not yet be available for your use until 3/1.
On Monday, March 3rd at 8:00 AM you will have full access to the
CONNECT Provider Portal.
- All current and historical eligibility, provider, auths and claims data will be available on the
portal.
- You will be able to submit all referrals.
If you have any questions or need assistance, please email us at
connectsupport@alturamso.com or call our
Technical Support at
(213)212-3137
Training
Portal training will be available on Thursdays from 12:00pm-1:00pm. During the scheduled time click
the meeting link below to join a training session via Microsoft Teams:
February 13th, 12pm-1pm
February 18th, 12pm-1pm
February 20th, 12pm-1pm
February 25th, 12pm-1pm
February 27th, 12pm-1pm
No prior registration is required for training sessions.